Important Announcement Please Read.

	Our products are official original INVOICED and DISTRIBUTOR GUARANTEED products.
	Shipping time is a maximum of 2-3 business days. (Generally, depending on the order time and the time the cargo arrives at our office, it can be shipped on the same day.)
	We kindly ask that you inspect the package with the cargo officer present when it is delivered to you.
	Our customer service is available between 9:30 AM - 1:00 PM & 2:00 PM - 5:30 PM on weekdays, and 9:30 AM – 1:30 PM on Saturdays. Messages and calls sent outside these hours will be responded to during business hours.
	Before creating a complaint record, we kindly ask you to contact our company first so that we can provide you with faster and higher quality service.
	All products we sell are 100% original, and we kindly request that you report any shipping and packaging damage that may occur during transport and definitely obtain a damage report.
	The payment for the product you purchase will be held in the site's escrow account for 15 days after the cargo reaches you and you confirm it, and the entire process is 100% guaranteed by the site where you made the purchase.
	You can return products you don't like and get your payment back within the framework of return rules. All this return and shopping process is 100% guaranteed by the site you purchased from. Therefore, you can shop with ease.
	Our products are shipped invoiced to your name or your company. Information provided during the order cannot be changed later. Please double-check your information during the order.
	If any problem is observed with the product, we kindly request that you inform us through the messages section before sending the product back for return. Since returns sent without prior notice may prolong the process, we aim to conclude the process smoothly and as quickly as possible.

In accordance with the Consumer Protection Law No. 6502 and the Distance Contracts Regulation, buyers have the right to return the products they purchased without giving a reason and without paying any penalty, by exercising their right of withdrawal within 14 days from the date of delivery in transactions related to the sale of goods, and within 14 days from the date of purchase in transactions related to the sale of services.

Situations Where Refund Is Not Possible

Situations where a refund is not possible even if the buyer requests a return to the store within 14 days are as follows:

• Products that are custom-made upon the buyer's request, or made personalized by making changes or additions,
• Audio or video recordings (DVD, CD and Cassette etc.), printed products (Books, magazines etc.), software programs and computer consumables opened by the recipient,
• Products that are at risk of rapid deterioration or expiration,

Use and Responsibility

According to legislation, the buyer is not responsible for any changes or damage that occur during the withdrawal period, provided the product is used in accordance with its operation, specifications, and instructions. However, the buyer will be responsible for any damage resulting from abnormal use, and in such cases, the store may not accept the return.

Opening the product's packaging, testing it, or using it as usual—that is, using the product as usual—does not void the right of withdrawal. If the seller delivers the product to the buyer within the withdrawal period, the buyer may use the product only to the extent required by a regular inspection. Otherwise, the buyer cannot exercise the right of withdrawal.

Return Policy for Electronic Products

In order to receive a return for electronic products within the scope of the "Right of Withdrawal":

• The original box of the purchased product must not be damaged,
• Finding the invoice,
• All supplementary accessories must be shipped with the product.

If not sent, the return request will be rejected.

Special Circumstances

• For products that are installed by the service, no refund will be accepted if the box is opened or the installation is done outside of the service.
• Inserting a SIM card into a purchased mobile phone and connecting it to a Wi-Fi network will result in the device becoming second-hand. According to relevant legislation, the Right of Withdrawal requires that "the product's saleability not be lost" under the Right of Withdrawal. Therefore, products with a SIM card installed or connected to Wi-Fi cannot be returned under the Right of Withdrawal. In the event of a defective product, please contact the store. The store may request a technical service report.
• For return requests between 6 and 24 months, excluding the Right of Withdrawal, the product must be sent to the technical service and a return decision must be made by the service.

Return Address

Our address where you can send the product back:

YENIBOSNA MERKEZ MAH. 29 EKİM CD. ISTANBUL VİZYON PARK 4TH PLAZA FLOOR: 6 BAHÇELİEVLER / ISTANBUL