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	Our products are official original INVOICED and DISTRIBUTOR WARRANTY products.
	Shipping time is maximum 2-3 business days
	We kindly request that you check the package in the presence of the cargo officer before receiving it while it is being delivered to you by cargo.
	Our customer service hours are 9:30 am - 1:00 pm & 2:00 pm - 5:30 pm on weekdays, and 9:30 am - 1:30 pm on Saturdays . Messages and calls outside of these hours will be returned during business hours.
	Before registering a complaint, we kindly ask you to contact our company first in order to provide you with faster and higher quality service.
	All the products we sell are 100% original. We kindly ask you to inform us of any cargo and packaging damage that may occur during transportation and to have a compensation report prepared .
	The payment for the product you will purchase will be held in the site's pool account until 15 days after the cargo reaches you and you give your approval, and the whole process is 100% under the guarantee of the site where you made the purchase.
	If you're unhappy with a product, you can return it for a refund, subject to our return policy. The entire return and purchase process is 100% guaranteed by the site you purchased it from. So, you can shop with confidence.
	Our products are shipped to your name or company with an invoice . The information provided during the order cannot be changed later. Please double-check your information when ordering.
	If you encounter any problems with your product, please let us know via message before returning it. Returns sent without prior notice can delay the process, so we aim to complete the process smoothly and quickly.

In accordance with the Consumer Protection Law No. 6502 and the Distance Contracts Regulation, buyers have the right to return the products they purchased without giving a reason and without paying any penalty, by exercising their right of withdrawal within 14 days from the date of delivery in transactions related to the sale of goods, and within 14 days from the date of purchase in transactions related to the sale of services.

Situations Where Refund Is Not Possible

Situations where a refund is not possible even if the buyer requests a return to the store within 14 days are as follows:

• Products that are custom-made upon the buyer's request, or made personalized by making changes or additions,
• Audio or video recordings (DVD, CD and Cassette etc.), printed products (Books, magazines etc.), software programs and computer consumables opened by the recipient,
• Products that are at risk of rapid deterioration or expiration,

Use and Responsibility

According to legislation, the buyer is not responsible for any changes or damage that occur during the withdrawal period, provided the product is used in accordance with its operation, specifications, and instructions. However, the buyer will be responsible for any damage resulting from abnormal use, and in such cases, the store may not accept the return.

Opening the product's packaging, testing it, or using it as usual—that is, using the product as usual—does not void the right of withdrawal. If the seller delivers the product to the buyer within the withdrawal period, the buyer may use the product only to the extent required by a regular inspection. Otherwise, the buyer cannot exercise the right of withdrawal.

Return Policy for Electronic Products

In order to receive a return for electronic products within the scope of the "Right of Withdrawal":

• The original box of the purchased product must not be damaged,
• Finding the invoice,
• All supplementary accessories must be shipped with the product.

If not sent, the return request will be rejected.

Special Circumstances

• For products that are installed by the service, no refund will be accepted if the box is opened or the installation is done outside of the service.
• Inserting a SIM card into a purchased mobile phone and connecting it to a Wi-Fi network will result in the device becoming second-hand. According to relevant legislation, the Right of Withdrawal requires that "the product's saleability not be lost" under the Right of Withdrawal. Therefore, products with a SIM card installed or connected to Wi-Fi cannot be returned under the Right of Withdrawal. In the event of a defective product, please contact the store. The store may request a technical service report.
• For return requests between 6 and 24 months, excluding the Right of Withdrawal, the product must be sent to the technical service and a return decision must be made by the service.

Return Address

Our address where you can send the product back:

YENIBOSNA MERKEZ MAH. 29 EKİM CD. ISTANBUL VİZYON PARK 4TH PLAZA FLOOR: 6 BAHÇELİEVLER / ISTANBUL